Quick answers to the questions people usually ask first.

How often is the site updated to reflect current inventory?

Most seller inventory is updated within about an hour, though some changes can take up to 24 hours to finish working their way through the site.

How is my information used?

We use your information to run your account, save your garden and inventory, process memberships and payments, send service emails, and improve the site. We may also look at overall trends using aggregated or de-identified data so we can understand what is useful, make better product decisions, and help cover operating costs. We do not sell your personal information, and we do not share your private garden or inventory data with sellers without your permission.

Can I get a refund?

Because this is a digital membership service, payments are final once they are processed. We do not offer refunds or prorated credits.

What happens to my data if I cancel my membership?

We may keep anonymized or de-identified trend data so we can understand overall usage and improve the site over time. Community comments and participation tied to your membership may be removed, and your access to paid member tools will end when your membership ends.

Will you add Japanese roses to the inventory?

Yes. The goal is to add every rose we reasonably can, while making sure the sellers we surface appear to be properly licensed. If you know of a licensed source we should review, send it our way.

What about Etsy sellers?

We want the sellers we recommend to feel legitimate and accountable. That usually means a standalone website, clear warranty language, a reliable contact path, and signs they are following the inspections and rules that apply where they operate.

Can seller or member photos be used on the site?

All the photos on our site are shared with permission from the rose-loving people who created them. If something does not look right or you think credit is missing, let us know and we will take care of it as quickly as we can.

Does a seller listing mean My Rose Tracker recommends that seller?

No. Seller listings and inventory signals are provided as an unbiased research tool. A listing does not mean My Rose Tracker endorses, recommends, guarantees, or has verified every seller experience. Please do your own research, review each seller’s current policies, and decide what feels right for your garden before ordering.

What are the requirements for a seller listing?

To be considered for inclusion in My Rose Tracker’s Available Sellers directory, nurseries must meet the following requirements:

1. Established website: Maintain a business website where customers can learn about your nursery and the roses you offer.
2. Customer contact information: Publish a telephone number on your website so customers have a direct way to contact your business.
3. State licensing: Maintain all applicable nursery or seller licenses required by the state or states in which you operate. A copy of your current license must be provided upon request.
4. Published warranty policy: Clearly display your warranty or guarantee policy on your website so customers understand the terms of their purchase.
5. No custom propagation: Do not offer custom propagation services where customers pay for a rose and potentially wait an extended period for it to be propagated and delivered.
6. Respect breeder patent laws: Comply with all applicable plant patent and intellectual property laws. Roses protected by active plant patents may not be propagated without authorization.

My Rose Tracker is committed to connecting rose enthusiasts with reputable, established nurseries that operate transparently and provide customers with clear expectations and reliable ways to communicate. Please contact us at contact@myrosetracker.com to learn more.

Can I update the dates on the garden calendar?

Yes. In My Garden Calendar, choose Change date beside a planned activity to save a date or date range for your garden. Use Kimberley’s date to undo a personal change. Your changes affect only that activity for its schedule year and zone. Earlier published years and recorded check-ins stay visible when a new year is added. Email and app reminders are not enabled yet.

Can I download the calendar and my inventory?

Calendar downloads are unavailable. Self-service inventory downloads are also unavailable; inventory export requests are reviewed individually and require our written approval.